Alisa Hotel & Spa

It is an incredibly royal accommodation for a considerably reasonable price. This was one of the cheapest accommodations across SE Asia that I stayed in and was a really comfortable stay. The staff were amazing especially the manager. Very accommodating. Would stay here again.

The location of the Alisa hotel and spa was perfect. It was a few minutes walk to the lake, eateries, shops, and the water puppet theatre we visited. There are little shops opposite or just down the road from the hotel (4 storey mini supermarket) to get drinks, snacks and a few supplies. The hotel is on a small street which is busy during the day but does get much quieter at night. The staff were brilliant. They were so welcoming each time we came and went and so helpful arranging taxis, laundry and general advice on the area. Our stay was spilt in two. Room 602 was modern, comfy beds, good shower, just like the photos reflect on the website. Would stay here again.

We truly enjoyed our stay there. The location is perfect, it's really easy to enjoy Hanoi old quarter area, pretty much walking distance from anywhere around the area. Plenty of great coffee places and foods around too! Everyone from the hotel was really friendly, warm, and helpful. The room itself is also great, comfortable for a family of four. One thing that we truly appreciate is how they went above and beyond to give a surprise birthday cake to my dad (it was his birthday during our stay there), we really did not expect it and it truly made our stay there and my Dad's birthday much more memorable :)

I really want to appreciate two receptionists, Mr Liam and Mr Hai, for their exceptional service attitude that comes from the heart! Both of them showed me genuine care and really made my stay in this hotel a pleasant experience. I want to thank Mr Hai for his kindness, and would like to affirm him for his passion in sharing his vast knowledge of Vietnam's history. I would like to thank and affirm Mr Liam for his kindness as well, for checking in on my wellbeing when I arrived late at night in the hotel, and also showing care for me even after my checkout. I will return to stay at this hotel if I visit Hanoi again next time. :)

Staff was amazing and very attentive! We used the laundry service almost every time we returned to Hanoi and it always came back very quickly, clean and smelling amazing. We could also always store our luggage and bags with them whenever we took a trip to our destinations in between stays!